Trusted Messaging7 min read

Messaging Is Becoming the Customer Interface

Why conversations may absorb authentication, service, commerce and payments.

Coming soon

Conversation is becoming the place where customers verify themselves, resolve issues, buy and pay. What was once a notification channel is turning into an interface with real consequence.

This note will explore what a conversation must carry to hold that weight: verified sender identity, permissioned context, intelligent resolution and a record of what was agreed.

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